After three months of almost no travel, people are starting to travel by air as lockdowns ease.
However, airlines are also introducing safety measures to make customers feel safe to travel again.
However, the overall flying experience will be completely different. As a result, airlines are reducing and redesigning the number of services they were providing before the pandemic.
Therefore, they are doing so to minimize the interaction between the passengers and crew and reduce touchpoints.
On the other hand, things are different on the ground. However, many airline lounges were closed due to two reasons, firstly, low demand and secondly, social distancing requirements.
But now some airlines have opened their lounge as people are starting to travel again. However, the lounges are open but they are not the same as before.
Consequently, buffets and self serve bars have been replaced with prepackaged food and drink, which almost universally represents a decrease in quality and available selection.
However, there is less staff now in the lounges, both to meet demand and to minimize interaction between staff and passengers.
Airlines that have reopened their lounges at the airport are
American Airlines offers three tiers of lounge experience for its premium and elite passengers. It offers Admirals Clubs for domestic travelers and requires a membership.
The second one Flagship lounges are present in international gateways and provide services for international premium-cabin passengers and upper-level elites.
Whereas, the third one is Flagship First dining facilities in this one the passengers flying in three-cabin first class are invited.
All four of AA’s Flagship First dining facilities remain closed. However, all Admirals Clubs are not offering services such as food and beverages, restroom, and showers. Moreover, many of them have closed the physical spaces as well.
American Airlines is keeping open customer-service desks in the following Admirals Clubs locations:
Charlotte (CLT) – Concourse C
Chicago (ORD) – Concourse H/K
Dallas / Fort Worth (DFW) – Terminals A,B,C,D and E
Los Angeles (LAX) – Terminal 4
Miami (MIA) – Gate D30
New York (JFK) – Gate 12 (Flagship Lounge with temporary Admirals Club service)
New York (LGA) – Concourse D
Philadelphia (PHL) – Terminal B and C
Phoenix (PHX) – Gate A7
Washington (DCA) – Terminal B
The airline will reopen 11 Admirals Clubs in 10 cities on June 22. However, it will be limiting the services to meet health concerns. Complimentary beverages and bar service will reopen. But food choices will be limited to pre-packaged snacks.
Above all, service at some locations will be limited – such as at New York airports – to comply with local health restrictions currently in place.
Opening ocations for American Airlines
Charlotte (CLT) — Concourse C
Chicago (ORD) — Concourse H/K
Dallas (DFW) — Terminal A and Terminal C
Los Angeles (LAX) — Terminal 4
New York (JFK) — Terminal B (only prepackaged food and water will be available, per local restrictions)
New York (LGA) — Concourse D (only prepackaged food and water will be available, per local restrictions)
Miami (MIA) — Gate D30
Philadelphia (PHL) — Terminal B/C
Phoenix (PHX) — Gate A7
Washington (DCA) — Terminal B
Delta is the airline that offers the best business class products in the US. But it has only one type of a lounge.
So when you fly with Delta you will find yourself in a SkyClub whether you’re traveling in international business class, have Delta elite status, or have a credit card that allows entry to the lounge.
However, Delta initially closed a majority of its SkyClub locations. But, it was providing limited food and beverage service and closed showers in those that remained open.
Moreover, the following SkyClub locations have remained open throughout the pandemic offering reduced service:
Atlanta (ATL – A17)
Atlanta (ATL – D27)
Atlanta (ATL – F)
Boston (BOS – A7)
Detroit (DTW – A38)
La Guardia (LGA – C)
Los Angeles (LAX – T2)
Minneapolis – St. Paul (MSP – F/G)
New York (JFK – T4)
Seattle (SEA – A)
Salt Lake City (SLC)
Washington D.C. (DCA — B15)
The following seven locations will be reopening in July:
Chicago O’Hare (ORD E concourse)
San Francisco (SFO)
United is still restructuring its old business-class product (both in the air and on the ground) with the much more competitive Polaris experience.
However, the airline temporarily closed all of its Polaris lounges, as well as all United clubs except for the following locations:
Chicago O’Hare location near gate B6
Denver location near gate B44
Houston location near gate C1
Houston location near gate E11
Los Angeles location near gate 71A
Newark location near gate C74 (for customer service functions only)
San Francisco location near gate G6
San Francisco location near gate F11
Washington D.C. (IAD) location near gate C17
The airline offers a rather extensive lounge network for its domestic and short-haul airline. However, Alaska lounges are easily accessible with a Priority Pass Select membership.
Therefore, travelers who are not flying with Alaska come to these lounges. However, for now, Alaska has closed all of its lounges with the lone exception of the D-concourse lounge in Seattle (SEA), which will remain open from 6:00 am – 9:00 pm.
Air Canada has closed all lounges worldwide. Therefore, this includes all Maple Leaf lounges, as well as its relatively new Signature Suite lounges in Toronto and Vancouver, which TPG’s Zach Griff called “the best lounge in North America.”