JetBlue announced on August 5 that it has updated its Safety from the Ground Up program. Through this, it plans to keep both its crew and passengers safe.
The airline is extending its policy of keeping the middle seats on all its planes empty to follow social distancing. It is keeping the middle seat empty at least till October 15. This does not include parties of three that are traveling together.
Moreover, the airline is also extending its Go Back and Forth with Confidence initiative. This gives passengers extended flexibility by waiving change and cancellation fees for new bookings.
“Our Safety from the Ground Up program continues to be a thoughtful and always evolving set of layered protection measures. That demonstrates our commitment to keeping our crew members and customers safe while providing them with peace of mind in the air and on the ground,” said Joanna Geraghty, JetBlue’s president and chief operating officer. “We continue to hear from our customers that added space onboard and travel flexibility is incredibly important to them during this time. And we want them to know we are listening because we are all in this together.”
The safety program of the airline focuses on four things. From having healthy crewmembers, clean air, and surfaces, more space to travel flexibility. Through the distancing policy, the passengers will not have to sit directly next to someone they don’t know. On the Airbusses, the airline is blocking the middle seats from use, and on the smaller Embraer 190 aircraft, it is blocking the aisle seats.
However, JetBlue was the first airline to make face masks mandatory onboard and at the airport. The airline now prohibits masks with vents or exhalation valves and no longer allows for face mask exemptions. Passengers who fail to bring their own masks will be given an acceptable face mask to wear for the entire duration of their flight.
“The simple act of wearing a proper face covering is one way we can all help ensure the safety of all JetBlue crewmembers and customers,” Geraghty said.
“Our terminals and airplanes are a shared space, and every customer must wear a proper face covering or will need to delay their travel on JetBlue until face coverings are no longer required. Our policy is meant to offer the strongest level of protection for everyone given all that we currently know about how COVID-19 is transmitted.”