Airbnb, Marriott, Hilton and others change cancellation policies

Coronavirus has disrupted travel globally causing last-minute passengers to cancel flights and hotels. Here’s what you need to know about the cancellation and change of policies for all major hotels and online booking platforms.

Regardless of the effects of the novel coronavirus, travelers are experiencing global disturbances from the cancellation of their plans from cruises to the new ban on travelers coming in from Europe. Some just do not feel secure with the possibility of exposure, and proactively call off travel plans.

For most countries in Europe, China, Iran and South Korea, the CDC website has currently issued a Level 3 warning (advising travelers to stop non-essential travel). Researchers also released a Level 2 global outbreak alert warning that “Sustained population spread of respiratory disease caused by the novel (new) coronavirus (COVID-19) occurs globally,” as well as pointing out that older adults and those with serious chronic medical conditions should avoid non-essential voyages.

To help make the process easier, the following is a list of current hotel policies surrounding the COVID-19 virus.

1 Hotel
1 Hotel group allows travelers to rebook any non-refundable stays booked directly at a later date by calling directly to their reservation team. You can book through April 30 using their ‘Cancel Anytime’ rate plan. Any guests who are unable to fulfill their travel plans due to the recent travel ban will be fully refunded or may rebook their reservations at a later date by reaching out to their central reservations team at 833.623.0111. More information available here.

Airbnb has put up the following cancellation policy on their website amid Coronavirus related travel bans and booking cancellations.

Reservations made on or before March 14, 2020 for stays and Airbnb Experiences, with a check-in date between March 14, 2020 and April 14, 2020, are covered by the policy and may be canceled before check-in. Guests who cancel will receive a full refund, and hosts can cancel without charge or impact to their Superhost status. Airbnb will refund all service fees for covered cancellations.

The host’s cancellation policy will apply as usual to reservations made after March 14, 2020, and to reservations made on or before March 14, 2020, with check-in dates after April 14, 2020.

If a reservation has already begun (the check-in has passed) this extenuating circumstance does not apply. For more information check here.

Arlo Hotels
Arlo Hotels is waiving off all the cancellation fees for current reservations at all Arlo Hotels for stays from March 13, 2020 till May 31, 2020.

Choice Hotels
There will be no cancellation charges with Choice Hotels for any guests staying in China, South Korea, Japan and Italy until March 31, 2020. Travelers with reservations in China, Japan and Italy can also cancel at no charge, through the end of March.

Choice Hotels will allow guests with non-refundable reservations booked directly from March 10, 2020 to April 30, 2020 to receive Choice Privilege Points based on room rates to be used for future travel bookings within the United States and Canada.

Disneyland and Disney World Resorts
The Disney theme parks will close completely from March 16, 2020 till the end of the month. During this time, guests booking with Disney Resort can change or cancel their reservation at no charge.

If no action is taken to change a reservation by check-in day, Disney will automatically refund payment within seven days.

Four Seasons
Four Seasons guests flying from China, South Korea, Iran and Europe (with the exception of the United Kingdom) will have no cancellation fees until April 15, 2020. They will also waive all cancellation fees for hotels in the Asia Pacific and Europe area (except UK) until April 15, 2020.

Hilton Hotels
Hilton waives all adjustment fees and provides full refunds for regions affected by travel restrictions imposed by the Government. All reservations, including those not typically eligible for cancellation and scheduled before April 30, 2020, can be changed up to 24 hours before arrival at no charge.

Hyatt Hotels
Hyatt waives cancelation fees on all pre-March 13, 2020 current reservations on arrivals between March 14 and April 30, 2020. These can be changed or canceled up to 24 hours before your scheduled arrival at no expense.

Hyatt also offers members the opportunity to trad for 10,000 World of Hyatt Bonus Points as reimbursement in any advanced non-refundable booking rate booked directly on or before March 8, 200 for travel through June 30th, 2020.

Marriott Hotels Cancellation Policy
For any guests with existing reservations for any future date of arrival, including prepaid bookings, Marriott will allow for full change or cancellation without charge up to 24 hours prior to arrival, as long as the change or cancellation is made by 30 April 2020. Keep in mind that any changes to existing reservations will be subject to availability and differences in rates.

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